A global TMC operating in more than 100 countries, and its corporate clients, had contracted and negotiated rates with hotels, serviced apartments, guest houses, home stays, and hostels not available through any GDS, OTA, or channel manager.
This made it impossible for the TMC to access real-time data for these properties, so inventory, rate management, and bookings required manual intervention and fulfilment. From contacting the hotel to check availability and rates, to confirmation, a simple booking can take 30 minutes or more.
When the booking is made, the agent has to manually add the segments into the PNR. Many times, these PNRs miss the mid and back-office evaluations. As a result, it is impossible to track offline hotel bookings and their commissions.
On average, 15% of business travel bookings are offline but account for 25% of TMC’s hotel revenue. Offline bookings therefore carry a significant risk of revenue leakage.
HotelHub’s Extranet is a stand-alone web-based system that allows hoteliers and TMCs to access hotels independently to manage rates, allocations, and inventories in real-time. Extranet connects to the TMC’s HotelHub booking platform to search, book, cancel and update rates like a channel manager.
As well as allowing hoteliers and TMCs to add preferred and negotiated rates, Extranet supports multiple languages, currencies, taxes, fees, and payment methods accepted by the hotel. The tool allows photos, descriptions, and reviews to be added and the TMC to set mark-ups and commissions to the loaded rates.
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