Background

A large global TMC was planning to expand into markets such as Israel and UAE in which it had previously been selling its services via local agencies.

The TMC faced the challenge of standardising accounting processes to maintain operational efficiencies and compliance across offices in markets with different systems and processes. Despite on-going dialogue between the TMC and local partners, no changes had yet been implemented.

The booking platform must be configured for new markets, clients, and users, enabling the content with GDS and commercial relationships with suppliers; booking records, invoicing, and accounting.

Challenges

• Lack of standardised booking and accounting processes for partner agencies
• Challenge enhanced by the TMC’s multi-channel, multi-market model
• Sub-par operational efficiencies and compliance measures across markets

HotelHub’s Solution

Partner markets don’t always use standard products or follow internationally standardised processes. HotelHub therefore had to consolidate the local agency’s back office systems and PNR set-up.

HotelHub adopted a consultative approach to the expansion, which highlighted issues the TMC was unaware of. The HotelHub team’s understanding of the industry and local market needs ensured that the implementation was completed seamlessly, and with all the necessary capabilities built into the solution.