Airline bookings were the core business of a global TMC with a strong digital offering, employing 18,000+ travel professionals in over 160 countries. Agents’ main focus was on managing air bookings through GDS, whereas hotel bookings were managed through multiple GDS and non-GDS channels.
Agents had to identify hotel booking opportunities in every airline booking and search multiple platforms to find the best and most relevant hotel rates before making the booking. Consequently, agents were de-prioritising hotel bookings, causing revenue opportunities to be missed.
The TMC therefore needed a more efficient way to manage hotel bookings seamlessly between GDS and non-GDS channels and streamlined processes that would make it easy for the agent to tap into new hotel booking opportunities.
HotelHub integrates all GDS and non-GDS hotel listings, bookings, and management in one place. By factoring in TMC and corporate clients’ travel policies, this ensured a simpler process and automated capture of accounting data.
The agent can now automatically identify a hotel booking opportunity and availability for each airline booking. Workflows are now paper-less; policies, TMC or corporate, are configured in the system which displays only valid bookings. All active and passive segments of a PNR and accounting line remarks are automated whilst payments are also integrated, making the system slick and highly efficient.
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